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FAQ

When will I receive my order?

We use a variety of courier services including royal mail and UPS. After placing your order you should receive tracking information when your parcel is dispatched to let you know when your goods will be delivered. If you think your parcel is late/delayed or missing feel free to contact us via phone (0113 887 6270), Email (help@lampshoponline.com) or online webchat.

Please check our delivery information page for more details.

When is payment taken for pre-orders?

Payment for items with pre-order status is taken when you place your online order. Expected delivery date is stated on the product page. Please email us at help@lampshoponline.com if you have any queries.

How do I check the status of my order or track a shipment?

If your order does not arrive within the advised delivery times please contact us by emailing help@lampshoponline.com or call 0113 887 6270

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