What Is Your Returns Policy?

At LampShopOnline, we pride ourselves on providing exceptional customer service, which extends to our returns policy. We understand that sometimes a product may not meet your expectations or requirements. In such cases, we offer a straightforward 30-day returns policy to ensure your shopping experience remains positive.

Eligibility for Returns:

• Time Frame: You can return items within 30 days of receiving your order.

• Condition: The products must be unused and in their original packaging.

Return Process:

1. Initiate the Return: Contact our Customer Satisfaction Team to inform them of your intent to return the item(s).

2. Prepare the Package: Ensure that the items are securely packaged to prevent damage during transit.

3. Shipping: You are responsible for the shipping costs associated with returning the goods. If you prefer, LampShopOnline can arrange the collection of the items, and the associated costs will be charged to you.

Refunds:

Once we receive and inspect the returned items to confirm they are unused and in their original packaging, we will process your refund promptly. The refund will be issued to your original payment method.

Contact Information:

If you have any questions or need assistance with the returns process, please reach out to our Customer Satisfaction Team. Our phone lines are open from 8:30 a.m. to 5 p.m., Monday to Friday.

• Phone: 0113 8876270

• Email: sales@lampshoponline.com

For more detailed information, please visit our returns page: