Returns & Refunds

What Is Your Returns Policy?

At LampShopOnline, we offer a 30-day hassle-free returns policy. If you're not satisfied with your purchase, you can return unused items within 30 days of receiving your order. Please note that customers are responsible for all return shipping costs. If we arrange the collection, the associated costs will be charged to you.

How Do I Return an Item?

To return an item to LampShopOnline, contact our Customer Satisfaction Team to initiate the return. Ensure the item is unused, in its original packaging, and securely packed. You’ll be responsible for return shipping costs unless we arrange collection, which will be charged to you.

How Long Does It Take To Receive a Refund?

Refunds typically take 3-5 working days to process once approved. The exact time may vary depending on your payment method and bank processing times.

What Should I Do If I Receive a Damaged Or Faulty Item?

If you receive a damaged or faulty item, contact our Customer Satisfaction Team at help@lampshoponline.com or call 0113 417 0396. Please provide your order number, a description of the issue, and clear photos of the damage or fault. We will arrange a replacement or refund as quickly as possible.

Can I Exchange a Product?

Yes, you can exchange a product, provided it meets our return policy conditions. The item must be unused, in its original packaging, and returned within the specified timeframe. Contact our Customer Satisfaction Team to arrange an exchange.