What Should I do if My Order Hasn’t Arrived?

If your order hasn’t arrived within the expected timeframe, follow these steps:

Check your order confirmation – Ensure your order was successfully placed and processed.
Review the estimated delivery date – Standard and express delivery times vary, so check your dispatch email for an estimated arrival.
Track your order – If you received a tracking number, use it to monitor the delivery status with the courier.
Check with neighbours or safe places – The courier may have left the parcel with a neighbour or in a designated safe spot.
Allow extra time for delays – Adverse weather, busy periods, or unexpected courier delays may extend delivery times.
Contact us – If your order is significantly delayed or marked as delivered but hasn’t arrived, please contact our Customer Satisfaction Team with your order details for further assistance.

For urgent issues, visit our contact page to get in touch.

For more information on delivery and terms and conditions, visit our delivery page.