How Do I Return an Item?

Returning an item to LampShopOnline is simple. Follow these steps to ensure a smooth return process:

1. Contact Our Customer Satisfaction Team

Before returning an item, please get in touch with us to inform us of your return. You can reach us via:

• Phone: 0113 8876270 (Mon–Fri, 8:30 a.m.–5 p.m.)
• Email: sales@lampshoponline.com

2. Prepare the Item for Return

• Condition: Ensure the product is unused, in its original packaging, and in resalable condition.
• Secure Packaging: Repack the item securely to avoid damage during transit.

3. Arrange Shipping

• Self-arranged Return: You can choose your own courier service, but you’ll cover the return shipping costs.
• Collection Service: If you prefer, we can arrange a collection, and the cost will be deducted from your refund.

4. Send the Item

Ensure the return is sent to the address provided by our team. Keep your tracking details for reference.

5. Refund Process

Once we receive and inspect the returned item, we’ll process your refund promptly to your original payment method.

For more details, visit our Returns Policy.