LSO

How Do I Make a Warranty Claim?

If you believe your product is faulty and covered under warranty, follow these steps to make a claim:

  1. Check the Warranty Period:

    • Review the product’s warranty terms, usually found in the product description or data sheet on the product page.

  2. Gather Information:

    • Have your order number, purchase date, and product details ready.

    • Take clear photos or videos showing the fault.

  3. Contact Our Support Team:

    • Get in touch with our Customer Satisfaction Team.

    • Provide all relevant details to speed up the process.

  4. Assessment & Resolution:

    • Our team will assess your claim. If approved, we will arrange a replacement, refund, or repair as per our policy.

    • Some manufacturers handle claims directly, and we will guide you accordingly.

For more details, contact our Customer Satisfaction Team.

Please, mind that only logged in users can submit questions
© 2023 LampShopOnline. All Rights Reserved. Company No. 07754783 - VAT No. GB 991 4552 91